TYRE-DTYRE-D
FAQ

Questions, answered

How storage, pickup and payment work. If your question isn't here, ask us — we reply within 1 business day.

The service

What does TYRE-D do?

Seasonal tire storage in Ontario. We collect your off-season set from your address, record its condition, and shelve it in a numbered bay in a climate-controlled vault held at 10–21°C until you need it.

Which plan do I need?

Seasonal storage covers one season — your summer set or your winter set. Annual storage covers both, so whichever set is off your car is always with us.

See current rates
Do you sell tires or mount them?

Not yet. Tire sales, mounting and balancing, and mobile seasonal swaps are coming soon.

Pickup

Is pickup really included?

Yes. Collecting your set from your address is included at no extra cost. Delivering it back to your door is a separate service, set out in our terms.

Read the terms
How do you schedule the pickup?

When you book, you offer us three 2-hour windows between 8am and 8pm, on whichever days suit you. We confirm one of them. The time you pick is a request until we confirm it.

Do I need to be home?

Someone over 18 needs to be at the address during the window, the set has to be reachable without entering a living space, and there needs to be somewhere we can legally stop.

Can I drop my tires off instead?

New bookings are collected from your address — we don't take drop-offs at the counter.

Storage

How will I know what condition my tires are in?

When your set arrives we measure the tread depth of each tire, grade the rims and record it all. The report is in your customer portal.

How quickly can I get my tires back?

Give us notice and we'll have your set ready within 72 hours. We release it to the person who booked it, or to someone you've named to us in writing, and we may ask for ID.

Does my storage renew automatically?

Yes. Storage renews at the end of each changeover season — winter runs September 1 to February 28, summer March 1 to August 31 — at the rate current at the time. To stop it, collect your set: there's no cancellation fee and no notice period. We'll contact you before each renewal.

Renewal terms

Booking & payment

Do I need to create an account?

No. Book with your email address and we set up your account when your payment goes through. To see it, sign in with that email — we send you a one-time link or code, so there's no password to remember.

How do I pay?

By card when you book, through Stripe's secure checkout. Prices are in Canadian dollars and 13% HST is added at checkout. Your booking is confirmed once the payment goes through.

Can I cancel?

Yes — any time before we collect your set, and anything you've paid is refunded. Once a set is in storage, ending a term early isn't refunded pro rata unless we agree otherwise. Get in touch to cancel.

Contact us
How do I reach you?

Use the contact form or email hello@tyre-d.ca. We reply within 1 business day.

Contact us

Still have a question?

We reply within 1 business day.

Seasonal tire storage

Pickup from your door, included

Reserve your bay